Park Plaza London Waterloo
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hotel reception
fitness center
fitness center
bar
hotel reception
hotel room
indoor pool
restaurant

Park Plaza London Waterloo

8.6Based on 17,687 reviews
London, gb
Check-in: 14:00Check-out: 12:00Pets allowed

Guest Highlights

What guests love

  • Great location
  • Comfortable hotel
  • Friendly staff

Room for improvement

  • Inadequate cleanliness
  • Poor service response
  • Low food quality

Review Scores

Cleanliness7.3

Several reviews mentioned issues with cleanliness, including unclean carpets and unmaintained rooms.

Service8.8

Mixed reviews on service, with some positive notes but significant complaints about lack of response to inquiries.

Location10.0

Consistently noted as a positive aspect of the hotel with a great proximity to attractions.

Room Quality7.8

Issues highlighted regarding maintenance, lighting, and odors in the rooms.

Amenities9.8

Amenities such as the pool, sauna, and location were positively mentioned.

Value for Money8.3

Food and room quality do not meet expectations for the price.

Food and Beverage7.3

Reported issues with breakfast quality and limited options.

Overall Experience9.3

Despite several issues, the experience was generally positive due to the location and comfort from some reviews.

About this property

Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.

Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.

Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.

Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.

Important Information
Please note that the credit card holder must be present upon arrival with the credit card used for the booking and must provide valid photo ID. This property does not accept third party payments. Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The groups team will contact you following your reservation. If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival. kids are only allowed in from 8.00am – 20.00pm in the swimming pool We have a limited number of car parking spaces that are available to book through Just Park. To secure a space please book here https://www.justpark.com/uk/parking/london/s/6-hercules-road-london-se1-7dp/ Please note the hotel is within the London Congestion Charge Area. It is the responsibility of the car owner to pay the congestion charge. Please inform the property in advance if you plan to bring a dog. Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Facilities

Dining & Bar
RestaurantCoffee Shop on site
Wellness & Pool
Fitness facilities (surcharge)Swimming poolSaunaSteam roomAccess to nearby indoor poolFitness facilities (surcharge)Swimming nearby
Business
Fax/photocopyingFree wired internetInternet access
Parking & Transport
Self parking (surcharge)Covered parkingSecured parking
Family
Family rooms
Accessibility
Lift / ElevatorFacilities for disabled guestsWheelchair accessible
Safety & Security
Fire extinguishersFirst aid kit availableCCTV outside property24-hour securitySecurity alarm
Services
Room serviceLuggage storageIroning serviceConcierge serviceFront desk (limited hours)Housekeeping on requestReception hall
Outdoors
Terrace
Entertainment
Television in common areas
Other
Non-smoking roomsAir conditioningPets allowedExpress check-in/check-outSoundproof roomsNon-smoking throughoutKid mealsLower bathroom sinkEmergency cord in bathroomPet bowlsPet basketCashless payment availableInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsKey card accessExpress check-inWine release eventsBulk dispenser for toiletries

Available Room Types

Studio King (3 adults)

Studio King (3 adults)

24 sqmUp to 3Extra-large double bed (Super-king size), Sofa bed
Coffee/tea makerMinibarShowerSafety deposit box+32
Executive Twin Studio (3 Adults)

Executive Twin Studio (3 Adults)

24 sqmUp to 3Twin bed, Sofa bed
Coffee/tea makerMinibarShowerSafety deposit box+36
Executive King Studio (3 Adults)

Executive King Studio (3 Adults)

24 sqmUp to 3Sofa bed, Queen bed
Coffee/tea makerMinibarShowerSafety deposit box+36
One-Bedroom Suite

One-Bedroom Suite

50 sqmUp to 4Extra-large double bed (Super-king size), Sofa bed
Coffee/tea makerMinibarSafety deposit boxTV+37
Studio Twin Room (3 adults)

Studio Twin Room (3 adults)

24 sqmUp to 3Twin bed, Sofa bed
Coffee/tea makerMinibarShowerSafety deposit box+32
One-Bedroom Suite

One-Bedroom Suite

50 sqmUp to 3Extra-large double bed (Super-king size), Sofa bed
Coffee/tea makerMinibarSafety deposit boxTV+37

Location

London, gb
Check-in
2026-03-14
Check-out
2026-03-16
Guests
2 adults
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