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citizenM New York Times Square

9.2Based on 4,498 reviews

New York, us

Check-in: 14:00Check-out: 12:00Parking available

Guest Highlights

What guests love

Great location
Friendly staff
High-quality amenities

Room for improvement

Small rooms
Cleanliness issues
Inconvenient room layout

Review Scores

Cleanliness8.6

Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.

Service9.6

Staff was described as friendly and helpful across multiple reviews.

Location10.0

Multiple reviews praised the excellent location near attractions.

Room Quality8.1

Several reviews mentioned the rooms as small and inconveniently laid out.

Amenities9.1

Positive mentions of the rooftop bar and modern features, despite some limitations.

Value for Money9.6

Overall, the guests felt the experience matched the price, considering location.

Food and Beverage9.1

Breakfast received positive feedback for its quality and variety.

Overall Experience9.6

Overall satisfaction was high despite some minor complaints.

About this property

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important Information

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival. The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Facilities

Dining & Bar

RestaurantSnack bar/deli

Wellness & Pool

Fitness facilities (surcharge)Fitness facilities (surcharge)

Business

Free wired internetInternet access

Accessibility

Lift / ElevatorFacilities for disabled guestsWheelchair accessible

Safety & Security

Staff adhere to local safety protocolsFire extinguishersFirst aid kit available24-hour securitySecurity alarm

Services

Ironing serviceFront desk (limited hours)

Entertainment

Shared lounge/TV area

Other

Non-smoking roomsAir conditioningExpress check-in/check-outNon-smoking throughoutPrivate check-in/check-outAllergy-free roomCashless payment availableContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedKey card accessExpress check-in