View all 40 photos

citizenM Chicago Downtown

8.9Based on 5,148 reviews

Chicago, us

Check-in: 14:00Check-out: 12:00

Guest Highlights

What guests love

Friendly staff
Great location
High-quality breakfast
Comfortable rooms

Room for improvement

Cleanliness issues in lobby
Small room sizes

Review Scores

Cleanliness8.2

Some reviews mentioned cleanliness issues in the lobby and room.

Service9.2

Many reviews praised the staff as friendly and helpful.

Location9.8

Excellent location was frequently highlighted as a benefit.

Room Quality8.2

Rooms were described as cute but some found them small.

Amenities8.7

Amenities were considered adequate but some noted limited bar options.

Value for Money8.7

Overall value was recognized as good for the price paid.

Food and Beverage9.2

Breakfast was mentioned positively, indicating good quality.

Overall Experience9.1

General sentiment across reviews showed satisfaction with the stay.

About this property

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important Information

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival. Breakfast is available from 6am to 11am at $18.95 plus taxes. Late check-out fee from 2pm is $69 plus taxes. The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Facilities

Dining & Bar

RestaurantCoffee Shop on site

Business

Free wired internetInternet access

Accessibility

Lift / ElevatorFacilities for disabled guestsWheelchair accessible

Safety & Security

Staff adhere to local safety protocolsFire extinguishersFirst aid kit availableCCTV outside property24-hour securitySecurity alarm

Services

Luggage storageFront desk (limited hours)Reception hall

Entertainment

Shared lounge/TV areaTelevision in common areas

Other

Non-smoking roomsAir conditioningExpress check-in/check-outNon-smoking throughoutAllergy-free roomCashless payment availableContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedKey card accessExpress check-inWine release events