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Hard Rock Hotel New York

9.2Based on 3,646 reviews

New York, us

Check-in: 14:00Check-out: 12:00Pets allowed

Guest Highlights

What guests love

Great location
Friendly staff

Room for improvement

Rude service
Inconsistent cleanliness

Review Scores

Cleanliness9.4

The hotel feels modern and clean. Reviews mention spotless rooms.

Service8.9

Some guests reported rude staff, affecting the overall sentiment.

Location9.9

Guests praised the great location near Times Square.

Room Quality9.4

Rooms are clean, comfortable, and beautifully designed.

Amenities8.9

The rooftop lounge and other amenities received positive mentions.

Value for Money8.9

Standard quality for this hotel tier.

Food and Beverage8.4

Breakfast was not included and service in the eating area was lacking.

Overall Experience9.6

Overall a great experience; returning guests express strong satisfaction.

About this property

Luxurious Accommodation in the Heart of New York

World-Class Amenities: Enjoy air-conditioned rooms, a fitness centre, free WiFi, and a restaurant at the 5-star Hard Rock Hotel New York. Indulge in room service, a 24-hour front desk, and unwind at the bar during your stay.

Comfortable and Convenient: Relax in rooms equipped with a flat-screen TV and a safety deposit box. Experience top-notch service and convenience throughout your visit.

Prime Location: Explore iconic landmarks such as Radio City Music Hall, Rockefeller Center, and the Museum of Modern Art, all just a stone's throw away. With LaGuardia Airport nearby, your journey to and from the hotel is a breeze.

Book your stay at Hard Rock Hotel New York now for an unforgettable experience!

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Facilities

Dining & Bar

RestaurantPhysical distancing in dining areas

Wellness & Pool

Fitness facilities (surcharge)Fitness facilities (surcharge)

Business

Fax/photocopyingFree wired internetInternet access

Parking & Transport

Shuttle service (additional charge)Covered parkingGarageBicycle-friendly propertyAccessible shuttleNo accessible shuttle

Family

Family rooms

Accessibility

Lift / ElevatorFacilities for disabled guestsWheelchair accessible

Safety & Security

Safety deposit boxStaff adhere to local safety protocolsFire extinguishersFirst aid kit availableCCTV outside property24-hour securitySecurity alarm

Services

Room serviceLuggage storageIroning serviceConcierge serviceFront desk (limited hours)Housekeeping on requestReception hall

Outdoors

Outdoor furniture

Entertainment

NightclubNightclub

Other

Non-smoking roomsAir conditioningPets allowedExpress check-in/check-outSoundproof roomsNon-smoking throughoutAllergy-free roomKid mealsLower bathroom sinkEmergency cord in bathroomFruitsPet bowlsVisual aids: BrailleAuditory guidanceGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsProperty cleaned by professional cleaning companiesKey accessFood delivered to guest roomProcess in place to check health of guestsAccess to health care professionalsFace masks for guests availableDelivered food - securely coveredKey card accessHappy hourExpress check-inConcerts/live showsWine release eventsVegetarian menu options availableBulk dispenser for toiletries