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Sheraton Universal

9.0Based on 2,800 reviews

Los Angeles, us

Check-in: 14:00Check-out: 12:00Pets allowed

Guest Highlights

What guests love

Great location
Friendly staff
Convenient shuttle service
Comfortable beds
Helpful reception staff

Room for improvement

High parking fees
Rooms too small
Cleanliness issues
Poor front desk service

Review Scores

Cleanliness8.4

Some reviewers mentioned funky smells and old carpets, indicating potential cleanliness issues.

Service9.9

Overall, service was praised, particularly specific staff who provided exceptional assistance.

Location9.4

The location is frequently mentioned as a major advantage for accessing Universal Studios.

Room Quality8.3

Some rooms were noted as small or needing updates, indicating mixed feelings about quality.

Amenities9.4

Amenities such as the shuttle service and spa were well-reviewed, boosting their rating.

Value for Money8.3

Many guests felt prices were high compared to the quality, impacting the perceived value.

Food and Beverage8.9

Coffee options were noted as not ideal; however, generally good beverage amenities.

Overall Experience9.4

Despite some negatives, guests had a largely positive experience overall.

About this property

Luxurious Accommodations:
Experience the allure of Hollywood in our 466 recently renovated guest rooms, designed with a modern and sleek ambiance. Enjoy the Sheraton Signature Sleep Experience®, free Wi-Fi*, and internet smart T.V.’s, all while soaking in breathtaking views of the San Fernando Valley and Hollywood Hills through floor-to-ceiling windows.

Convenient Location:
Situated just a short walk from Universal Studios Hollywood and CityWalk, our AAA 4-diamond hotel offers easy access to popular L.A. attractions like the Walk of Fame, Hollywood Bowl, and Grauman's Chinese Theatre. With the Metro’s red line nearby, exploring the city has never been more convenient.

Exceptional Dining and Entertainment:
Start your day with breakfast at The California's, then hop on our complimentary shuttle to Universal Studios Hollywood. Unwind at In the Mix, our chic hotel bar, or indulge in snacks from the seasonal poolside lounge while the kids splash in the pool. Host unforgettable events in our Starview Room with panoramic Hollywood views. Book your Sheraton Universal experience now!

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Facilities

Dining & Bar

RestaurantPhysical distancing in dining areasSnack bar/deli

Wellness & Pool

Fitness facilities (surcharge)Swimming poolHot tub/JacuzziHeated poolPool sun loungersFitness facilities (surcharge)Exercise/lap poolSwimming nearby

Business

Fax/photocopyingFree wired internetInternet access

Parking & Transport

Electric bicycle charging stationSelf parking (surcharge)Covered parkingBicycle-friendly propertyElectric bicycle charging station

Family

Family rooms

Accessibility

Lift / ElevatorFacilities for disabled guestsWheelchair accessible

Safety & Security

Safety deposit boxStaff adhere to local safety protocolsFire extinguishersFirst aid kit availableCCTV outside propertyScreens / Barriers between staff and guests for safety24-hour securitySecurity alarm

Services

Room serviceLuggage storageConcierge serviceATM/bankingFront desk (limited hours)Reception hall

Outdoors

TerraceOutdoor furnitureBeach umbrellas

Entertainment

Shared lounge/TV areaTelevision in common areas

Other

Non-smoking roomsAir conditioningPets allowedCar hireNon-smoking throughoutLower bathroom sinkVisual aids: BrailleAuditory guidanceGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableSanitized tableware & silverwareGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedKey accessFood delivered to guest roomFace masks for guests availableKey card accessShopping on siteBulk dispenser for toiletries